AlertMedia is seeking a Customer Support Specialist for a remote role, working Monday–Friday 3:00pm–11:00pm CST. You will engage with customers via phone, email, and live chat, delivering fast, friendly, and solution‑oriented technical support while managing tickets and staying current on product knowledge.
You bring 1–2 years in technical support, familiarity with Zendesk, Slack, Excel, and Outlook, plus energy, empathy, and a coachable mindset to thrive in a fast-paced environment.
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