NiCE Cognigy is seeking a Technical Customer Success Specialist to support multiple CSMs by providing deep technical expertise across a portfolio of enterprise customers. This role scales technical knowledge and acts as the technical backbone for day-to-day account engagement, operating in a one-to-many model across 30–50 accounts.
You’ll advise on dialog design, NLU configuration, generative and agentic AI concepts, and guide integrations with CCaaS, CRM, and backend systems.
#J-18808-LjbffrRemote Technical Customer Success - Conversational AI in workfromhome at Unknown Company
This position is listed as full time and onsite.