Zoom is seeking an experienced Technical Account Engineer for the Elite team to act as the primary technical expert and escalation point for complex voice, video, and UC challenges. You will diagnose issues from first report through resolution, partnering with engineering, Client Services, TAC, and Sales to restore service.
This role requires 5+ years in customer-facing tech support, deep VoIP expertise, packet analysis skills, and the ability to read SIP traces.
#J-18808-LjbffrRemote Technical Account Engineer - UC/CC Expert (Elite) in workfromhome at Unknown Company
This position is listed as full time and onsite.