Skio is seeking a Technical Support Specialist to join the Customer Experience team. You will handle inbound support tickets, triage technical issues, and collaborate with engineering to resolve complex problems while maintaining clear communication with merchants.
Ideal candidates have 2–4+ years in SaaS support, Shopify experience, and a customer-first mindset. The role emphasizes remote work, async collaboration, and a strong focus on merchant success.
#J-18808-Ljbffr