Leading a team of Remote Support Engineers, the full-time Remote Support Manager will oversee daily operations, ensure high-quality technical support delivery, and drive continuous improvement initiatives in a remote environment. Key Responsibilities: Lead, coach, and develop Remote Support Engineers, focusing on performance management and career development Oversee daily operations, including ticket queues and incident response, to ensure timely resolution of client issues Drive accountability to SLAs and KPIs while monitoring team performance and implementing process improvements Required Qualifications: 4-7+ years of experience in IT support or service delivery, with leadership experience in an MSP environment Proven experience managing technical support teams and driving performance against SLAs and KPIs Strong understanding of IT infrastructure, including Microsoft environments (O365, Azure), networking, and virtualization Experience with IT service management tools and platforms (e.g., ServiceNow, Kaseya, IT Glue, or similar) Highly organized with the ability to manage multiple priorities in a fast-paced, client-focused environment
Remote Support Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.