Foundant, a remote-first software company, is seeking a Support Engineer for the SmartSimple platform to serve nonprofit and philanthropic clients. You will handle high-volume tickets, troubleshoot complex issues, and collaborate with engineers and consultants to ensure timely resolutions.
The role emphasizes documentation, knowledge base creation, and customer communication with limited IT resources. Ideal candidates have 4–6 years in SaaS support, experience with Zendesk, and familiarity with
#J-18808-LjbffrRemote Support Engineer, SmartSimple SaaS in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.