Supporting retail store teams and vendor partners, the full-time Remote Special Order Escalation Specialist will manage order-related communications, resolve issues, and ensure efficient processing of special orders. Key Responsibilities Serve as the primary point of contact for store teams regarding special order inquiries and requests Manage incoming emails and requests, coordinating with vendor partners to ensure timely fulfillment Review and process escalated order concerns, identifying appropriate solutions and next steps Required Qualifications High School Diploma or equivalent required Minimum of one year of experience in customer service, order management, or retail support Proficiency in Microsoft Outlook and Excel; working knowledge of Microsoft Word Ability to manage multiple tasks and priorities simultaneously Strong customer service mindset with a focus on delivering positive outcomes