Remote Spanish Care Coordinator

To support patient access to specialty therapies and healthcare services, the Remote Spanish Care Coordinator will manage inbound and outbound calls, ensuring first-call resolution while providing exceptional customer service in a full-time, temporary-to-permanent position. Key Responsibilities Handle inbound and outbound calls, identifying customer needs and providing first-call resolution Create, process, and maintain accurate referrals and applications while managing patient accounts Deliver empathetic support and education to patients, guiding conversations and explaining available resources Required Qualifications High School Diploma, GED, or equivalent work experience Fluency in both Spanish and English 1-3 years of related experience preferred, particularly in customer service or call center environments Knowledge of Medicare, Medicaid, and Commercial payer policies preferred Familiarity with medical, supplemental, and pharmacy insurance benefit practices preferred