Remote Social Support Navigator

About the Role

Our client is looking for a compassionate and highly organized Remote Social Support Navigator to provide crucial assistance to individuals and families virtually. This fully remote position allows you to guide clients through complex social service systems, helping them access essential resources, benefits, and support networks from anywhere. You will be a key point of contact, offering information, advocacy, and emotional support to empower clients to improve their circumstances. This is an exceptional opportunity to utilize your expertise in social care within a flexible, remote-first environment, making a profound difference in people's lives across the Northern Cape and beyond.

Key Responsibilities

• Provide virtual guidance and support to clients seeking social services, healthcare, and community resources.
• Assist clients in completing applications for benefits, housing, and other essential programs via digital platforms.
• Conduct remote needs assessments to understand client challenges and develop personalized support strategies.
• Facilitate connections between clients and appropriate service providers, ensuring seamless referrals.
• Offer information and education on available resources, rights, and entitlements.
• Maintain detailed, confidential client records using secure online systems and adhere to data privacy regulations.

Requirements

• A degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years of experience in social work, case management, or community support.
• Proven ability to provide support and navigate services remotely or via telephone.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with virtual communication tools (e.g., Zoom, Teams) and electronic record-keeping systems.
• Strong organizational skills and the ability to manage a caseload effectively from a remote location.

Benefits

• Competitive salary and benefits package.
• Fully remote position offering significant flexibility and work-life balance.
• Access to cutting-edge virtual support technology and resources.
• Opportunities for continuous professional development and specialized training.
• A meaningful role contributing to social well-being and empowerment on a large scale.