Working remotely as part of a dynamic call center team, the full-time Remote Service Support Specialist will diagnose and resolve smart technology issues for clients, coordinating service requests and technician support while ensuring effective case management. Key Responsibilities Diagnose and resolve client issues across audio-visual, networking, control, lighting, and surveillance platforms using remote management tools Open and manage cases in Dynamics, ensuring thorough documentation and coordination for technician assignments and follow-ups Provide expert remote support to technicians in the field and act as the escalation point for advanced troubleshooting Required Qualifications High school diploma or equivalent required; bachelor's degree preferred 3 to 5 years of experience in AV, networking, or technology integration, with a focus on remote troubleshooting Familiarity with at least one major control platform (e.g., Control4, Savant, Crestron) and solid networking fundamentals Experience in a client-service environment, preferably in a call center setting Comfort with CRM systems (Dynamics 365 preferred) and telephony tools (e.g., RingCentral)