SupportNinja is seeking a Service Quality Analyst to monitor and score customer interactions (phone, chat, email) and drive improvements across QA processes. You will support coaching, calibration with clients, and documentation of quality trends.
The role emphasizes collaboration, adherence to procedures, and meeting KPI targets while maintaining a positive, empathetic customer focus.
#J-18808-LjbffrRemote Service Quality Analyst - QA & Coaching in clifton at Unknown Company
This position is listed as full time and onsite.