SupportNinja is seeking a Service Quality Analyst to monitor and score phone, chat, and email interactions, ensuring quality targets are met. The role includes calibration sessions with clients, providing coaching feedback, and documenting QA findings.
You will help develop training programs and identify process improvements while upholding company policies. Remote-friendly, with a commitment to continuous learning in QA methodologies and tools, you will collaborate across departments to drive
#J-18808-LjbffrRemote Service Quality Analyst — Coaching & CX Insights in austin at Unknown Company
This position is listed as full time and able to be worked remotely.