SupportNinja in the United States is seeking a Service Quality Analyst to monitor and score phone, chat, and email interactions, ensuring quality standards are met across all channels.
You will participate in calibration sessions with Service Delivery and clients, provide feedback for coaching, maintain records, and contribute to training programs.
The role emphasizes independent prioritization, collaboration with other departments, and a positive, empathetic approach to customers and colleagues.
#J-18808-LjbffrRemote Service Quality Analyst — Calibration & Coaching in tx at Unknown Company
This position is listed as full time and onsite.