Koniag Government Services is seeking a Service Desk Specialist (Tier 1) with a Secret clearance to support government operations. The role is remote with day shifts, handling basic to advanced Tier 1 incidents, triage, documentation, and knowledge base updates to ensure high-quality service for thousands of users.
Responsibilities include troubleshooting authentication, SSO/MFA issues, user provisioning, and escalation to Tier 2/3 as needed, all while maintaining SLA compliance and clear
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This position is listed as full time and able to be worked remotely.