Maximus is seeking a Service Desk Manager to lead a remote IT support team on the Kentucky CCaaS contract. The role emphasizes incident management, SLA compliance, and continuous process improvement.
You will forecast issues from trends, prioritize tickets, manage staff scheduling and hiring decisions, coordinate with other desks, and provide regular updates to business leadership while maintaining staff training and knowledge articles.
#J-18808-LjbffrRemote Service Desk Manager – Cloud Contact Center in montpelier at Unknown Company
This position is listed as contract and able to be worked remotely.