Maximus is seeking a Service Desk Manager to oversee the IT help desk operations, ensuring strong SLA compliance and high-quality service delivery for the Kentucky CCaaS contract. This remote role focuses on forecasting issues, process development, and cross-functional collaboration with IT and Operations Management.
The ideal candidate will have ITIL 4 Foundation or HDI certification, experience with call-center tooling (softphones, VoIP), and familiarity with Genesys Cloud or similar CRM
#J-18808-LjbffrRemote Service Desk Manager, Cloud Contact Center in montpelier at Unknown Company
This position is listed as contract and able to be worked remotely.