Maximus is seeking a Service Desk Manager to lead IT support for our Kentucky CCaaS contract. This remote role requires coordinating a team, managing ticketing workflows, and ensuring service levels across operations.
Responsibilities include developing procedures, tracking trends, and liaising with leadership to ensure IT is a trusted partner. Strong certification and call-center experience are preferred.
#J-18808-LjbffrRemote Service Desk Manager - Cloud CCaaS Leader in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.