TEKsystems is seeking a contract Operations Lead to manage day-to-day contact center and service desk operations from Catonsville, MD. The role supports 150,000+ annual tickets and 8 a.m.–8 p.m. coverage, with weekend surge readiness and open enrollment support.
You will oversee ServiceNow, NICE CXone, SLAs, and escalation procedures in a fully remote capacity. The position emphasizes workforce planning, process improvement, and multi‑modal support within healthcare-related systems, with a
#J-18808-LjbffrRemote Service Desk Manager — 150k Tickets/yr in catonsville at Unknown Company
This position is listed as contract and able to be worked remotely.