Triumph Enterprises, Inc. seeks a Service Desk Lead / Program Manager to oversee the Tier 2 service desk and deployment support for the VA C&P product line. This remote role coordinates a remote team across extended hours, ensuring SLA delivery and a premier point of contact with the VA program office.
You will manage a 60-day transition-in, 102 weekly hours of coverage including 24/7 on-call, and tight escalation protocols while aligning with project plans and government requirements.
#J-18808-LjbffrRemote Service Desk Lead & Program Manager (Tier 2) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.