FullStack is seeking a hands-on Delivery Manager to own enterprise application support for a global scientific client. You will manage Level 1-2 operations, interface with Level 3 teams, own client relationships, budgets, and SOW compliance, and guide staffing across the US and Colombia on US Eastern hours.
You will lead governance, major incident response, and weekly progress with a focus on SLA attainment, metrics, and continuous service improvement in a remote, fixed-fee engagement.
#J-18808-LjbffrRemote Service Delivery Manager – SLA & Incident Lead in augusta at Unknown Company
This position is listed as full time and able to be worked remotely.