FullStack is seeking a hands-on Delivery Manager to own enterprise application support for a global R&D IT organization. You will manage a three-stream setup: L1 service desk, L2 specialists across six portfolios, and a backlog of minor enhancements, all integrated into the client’s existing support model.
You will be the escalation path above the Project Manager, accountable for priority incidents, SLAs, and client engagement across US Eastern hours, coordinating with internal L3 teams and the
#J-18808-LjbffrRemote Service Delivery Manager – Enterprise ITSM & SLA Lead in richmond at Unknown Company
This position is listed as full time and onsite.