Managing work orders from intake to closeout, the full-time Remote Service Coordinator will serve as the primary point of contact between customers, technicians, vendors, and internal teams while ensuring timely and accurate completion of service requests in a fast-paced environment. Key responsibilities Manage work orders from initial intake through final closeout Triage and prioritize incoming service requests while dispatching technicians Update internal systems and client portals, ensuring documentation is complete and accurate Required qualifications 4+ years of experience coordinating facilities maintenance technicians Background supporting commercial building hardware such as overhead doors or loading dock equipment Experience managing the full work order lifecycle, from intake through closeout Experience coordinating work orders, including ETA and NTE management Proficiency in working across multiple systems utilizing dual monitors or more