Twilio is seeking a Senior Manager, Escalations, to lead North American Global Escalation Management. You will transform escalation handling into proactive, scalable operations, mentoring teams and driving strategic improvements across product and support functions.
You will partner with CX, Sales, Engineering and Product to reduce recurrence, improve processes and provide executive-level reporting. This role is remote-first with occasional in-person meetings.
#J-18808-LjbffrRemote Senior Manager, Escalations & Customer Experience in northern at Unknown Company
This position is listed as full time and able to be worked remotely.