Healthtech Inc. in the United States seeks a Senior Advisor in Service Management to oversee service delivery across managed services, partnering with client stakeholders and delivery teams to ensure compliance with SLAs and ITIL practices.
You will use ITIL v4, ITSM processes, and ServiceNow to monitor performance, lead governance, drive CSI initiatives, and improve customer experience while reducing risk. This is a remote role with occasional domestic travel (~10%).
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