Premera is seeking a Scheduling Analyst, Workforce Management to optimize call center staffing, forecast demand, and monitor real-time performance. You will partner with leadership to balance customer experience with staffing, maintain schedules, and provide ongoing reporting and analysis across the workforce management system.
The role emphasizes cross-functional collaboration, data-driven decisions, and ensuring service levels while controlling costs.
#J-18808-LjbffrRemote Scheduling Analyst – Workforce Management in northern at Unknown Company
This position is listed as full time and onsite.