Remote Scaled Customer Success Manager (EST)

Junction is seeking a high-agency Scaled CSM to turn a long tail of ~100 Tier 4 accounts into repeatable, proactive motions within a technically complex healthcare product. You’ll own end-to-end programs and design signals, queues, and plays that drive value for customers and the business.

You’ll collaborate with product and engineering, write content, and build automation while maintaining a sharp focus on retention, expansion, and timely problem resolution.