About the role
As our East Coast ZM Sales Technical Support, you become a vital part of our global team. At ZM Trucks, you will collaborate with some of the most brilliant technicians and engineers globally, engaging in cutting-edge technology.
We are committed to supporting your professional growth through a combination of training programs and on the job experience. We are seeking candidates who are committed to delivering top-quality work, offering exceptional customer service, and actively contributing to our mission.
What you'll do
- Support the local sales team(s) regarding upfit questions/solutions from distribution partners, customers and local upfitte.rs.
- Execute both basic and advanced diagnostic and repair work on all ZM products throughout NY/NJ as needed.
- Collaborate with ZM team members to maximize repair efficiency and ensure exceptional product delivery.
- Operate a variety of high-quality hand, power, and shop tools.
- Utilize a company provided laptop for diagnostics and online training.
- Accurately document repairs and inspect and maintain equipment.
- Provide direct feedback to ZM’s engineering team to continuously enhance repair procedures and products.
- Maintain a collaborative, inclusive, and respectful attitude in a dynamic environment.
Qualifications
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities to meet deadlines.
- Must have five plus years of mechanical experience and EV experience.
- Excellent communication and customer relations skills.
- Evidence of a "safety first" attitude.
- Excellent communication skills in both English and Mandarin.
- Proficiency in fundamental computer skills, including web browsing and standard applications such as Excel and Word.
- Valid driver's license required.
Remote Sales Technical Support East Coast in spring hill at Unknown Company
This position is listed as full time and onsite.