AIA Contract Documents is seeking a dedicated customer support specialist to serve as the primary contact for customers navigating the ACD software. You will handle inquiries remotely, guiding users from first contact to resolution or escalation, and document all interactions in our CRM.
Ideal candidates will have at least 1 year of frontline SaaS support experience, strong phone support skills, and the ability to explain technical concepts clearly to users with diverse levels of expertise.
#J-18808-LjbffrRemote SaaS Support & Customer Care Specialist in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.