A forward-thinking company is seeking a Customer Service Manager to lead a remote team during a self-serve product launch. Responsibilities include managing frontline representatives, optimizing support operations, and enhancing customer experience. Must have 2+ years of management experience in customer service, with excellent communication skills and proficiency in tools like Slack and Intercom.
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Remote SaaS Customer Service Manager — Scale & Lead in los angeles at Unknown Company
This position is listed as full time and able to be worked remotely.