Genpact is hiring for a Process Associate in the US retirement contact center. You will handle customer retirement queries by phone and chat, explaining plan options (401(k), 403(b), 457) and applicable regulations.
You will assist with account maintenance, enrollments, and beneficiary updates, ensuring compliance with IRS/ERISA guidelines. The role emphasizes accurate information delivery, timely issue resolution, and collaboration with plan sponsors on contributions and record-keeping.
#J-18808-LjbffrRemote Retirement Services Customer Care in workfromhome at Unknown Company
This position is listed as full time and onsite.