Remote Reservations Agent

To support a luxurious hospitality experience, the remote Area Reservations Agent will manage reservations across multiple properties, ensuring personalized guest interactions and seamless service while working part-time or full-time. Key responsibilities Create personalized guest resort reservations by accurately inputting contact information and preferences Respond to inquiries regarding room availability, accommodations, pricing, and special offers while maintaining comprehensive knowledge of resort services Assist in resolving guest challenges and ensure accurate billing and financial transactions while upselling services as appropriate Required qualifications Two years of experience in a hospitality, spa, or reservations position, preferably at a luxury resort Ability to create professional business correspondence Excellent phone manner and gracious people skills to engage positively with guests Capability to work cohesively with other departments and team members Must reside in specific states including CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, TN