Zensurance, a Canadian InsurTech, is growing its Automated Renewals team in the US to deliver exceptional renewal retention and client service for SME accounts. The Team Lead will mentor a high‑volume renewals group, align performance with company goals, and manage client escalations with integrity.
Reporting to the Practice Lead, you will conduct 1:1s, coach learning, ensure SLAs are met, and drive improvements in the customer journey.
#J-18808-LjbffrRemote Renewals Team Lead: Drive Customer Retention in workfromhome at Unknown Company
This position is listed as full time and onsite.