Gainwell Technologies is seeking a Workforce Management Real-Time Analyst for a remote CA-based role. You will monitor live operations, manage intraday staffing, and execute workforce actions to protect service levels.
You will collaborate with Operations, WFM, Scheduling, and global delivery teams across U.S. time zones, leveraging Verint, ACD dashboards, and Excel to drive timely decisions and continuous improvements in a fast-paced environment.
#J-18808-LjbffrRemote Real-Time Workforce Management Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.