Western Growers Health seeks a Real Time Management Analyst to monitor intraday call center operations and optimize staffing and queues. This role focuses on maintaining service levels across lines of business and creating timely reports for leadership.
The position reports to the Senior Supervisor of Call Center Operations and requires experience in real-time workforce management, ACD systems, and analytical reporting. This is a full-time, hybrid/remote role with standard health plan benefits.
#J-18808-LjbffrRemote Real-Time Call Center Optimizer in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,750
For context, most customer service representatives earn between $42,000–$55,750 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.