NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from the company’s independent marketplace contractors, identify trends, and work with certification and operations teams to meet client standards.
The role involves assessing agent-customer interactions, real-time monitoring, reviewing satisfaction data, and providing actionable feedback to improve quality scores and calibration sessions with clients.
#J-18808-LjbffrRemote Quality Assurance Specialist in tn at Unknown Company
This position is listed as contract and onsite.