NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from NexRep’s independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
The role involves monitoring workflows, reviewing customer satisfaction data, and providing actionable feedback to improve quality scores and client outcomes. Remote participation across multiple states is expected.
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This position is listed as contract and able to be worked remotely.