NexRep LLC is seeking a quality specialist to analyze calls, emails, social media posts, and SMS interactions from the company’s independent contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
Responsibilities include real-time or post-analysis monitoring, reviewing customer satisfaction, and providing actionable feedback to improve quality scores. Travel and remote work options may be involved accordingly.
#J-18808-LjbffrRemote Quality Assurance Specialist (CX & Feedback) in lake michigan beach at Unknown Company
This position is listed as contract and able to be worked remotely.