NexRep LLC is seeking a quality specialist to analyze calls, emails, social media posts and SMS interactions from independent contractors. You will identify trends and work with certification and operations teams to ensure client standards are met.
Responsibilities include monitoring real-time and post-hoc interactions, reviewing customer satisfaction, and providing actionable feedback to improve quality scores.
#J-18808-LjbffrRemote Quality Assurance Specialist — Client Standards in clayton at Unknown Company
This position is listed as contract and onsite.