This role requires a detail‐oriented call center professional responsible for handling escalated virtual forms from applicants seeking information related to Medicaid programs, newborn eligibility, Good Cause, and Presumptive Eligibility.
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
The position involves accurately documenting all inquiries, completing associated tasks within established guidelines, meeting Quality Assurance and performance metrics, and facilitating fulfillment requests for materials.
It also includes supporting translation services, and maintaining up‐to‐date program knowledge through required meetings and trainings.
A strong customer service and quality assurance background required, with reliability, and adherence to confidentiality standards are essential. xhqgsiq
Remote working/work at home options are available for this role.
REMOTE - Quality Assurance Coordinator / OV Clerk - Contract in washington at Unknown Company
This position is listed as full time and able to be worked remotely.