Natera is seeking a Quality Team Lead to assist the Quality Supervisor in guiding the QA team, reviewing calls, and delivering actionable feedback to agents. This role focuses on continuous improvement and adherence to policies, regulatory requirements, and service levels.
You will mentor staff, coordinate with training, and help identify process enhancements to improve caller experience. The position is full-time and remote within the United States.
#J-18808-LjbffrRemote QA Team Lead: Elevate Call Quality & Coaching in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.