Conduent, Inc. seeks a Quality Assurance Specialist to conduct audits of customer interactions, analyze data for improvements, and drive coaching for agent performance.
The role emphasizes remote work, calibration of scoring, and collaboration with Operations to ensure high-quality customer experiences. The ideal candidate has strong Excel skills, experience in quality reviews, and the ability to work independently in a remote environment, with prior leadership or mentoring experience and a
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This position is listed as full time and able to be worked remotely.