BIG Language Solutions is seeking a QA Analyst to monitor, evaluate, and support continuous interpreter performance across service channels (OPI and VRI). The role relies on AI QA tools, silent monitoring, test calls, and interaction reviews to drive accuracy and compliance in a remote setting aligned to PST.
You will meet daily evaluation goals, deliver actionable coaching, maintain audit-ready notes, and participate in weekly calibration sessions to ensure consistent scoring and high standards.
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