Working Solutions is seeking a performance and quality analyst to continuously monitor agent performance, ensuring adherence to guidelines and documenting internal processes to drive client success. The role emphasizes quality interactions across voice and digital channels and supports remote teams.
Candidates should have strong data analysis skills, experience with performance metrics, and the ability to present trends visually.
#J-18808-LjbffrRemote Program Performance Lead for KPIs and Quality in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.