Working Solutions in the United States is seeking a skilled professional to monitor agent performance and ensure adherence to quality guidelines. This role focuses on data-driven improvements across voice and digital interactions, contributing to client success.
You will analyze trends, report findings, and collaborate with internal and client teams to optimize processes, tools, and training for top KPIs, while enjoying fully remote work.
#J-18808-LjbffrRemote Program Performance & Quality Lead in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.