Working Solutions is seeking a QA/Performance Analyst to continuously monitor agent performance, ensure adherence to quality guidelines, and document internal processes. The role focuses on improving agent engagement, call quality, and KPI outcomes for client programs, with responsibilities spanning data interpretation and strategic recommendations.
The ideal candidate has strong experience in contact center operations and data analytics, with the ability to communicate insights visually and
#J-18808-LjbffrRemote Program Performance & Quality Analyst in workfromhome at Unknown Company
This position is listed as full time and onsite.