Shippo is seeking a Product Support Lead to own premier accounts end-to-end, manage escalations, and coordinate with cross-functional partners across the business. You will leverage AI to research complex tickets, de-escalate challenging conversations, and help shape product feedback for better customer outcomes.
The role requires 4+ years in SaaS customer support, exceptional written communication, and the ability to work in a remote-first, globally distributed team with weekend coverage
#J-18808-LjbffrRemote Product Support Lead: AI-Driven Escalations in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.