LaSalle Network is partnering with a large revenue cycle management company that is hiring a Remote Patient Service Representative ! In this role, you will be responsible for managing approximately 50 inbound calls daily, assisting patients with billing inquiries and payment collections.
Remote Patient Service Representative Responsibilities:
- Handle a high volume of inbound calls related to patient billing and payments
- Assist patients in understanding their statements and resolving payment inquiries
- Process payments securely and accurately
- Provide exceptional customer service and demonstrate empathy with each interaction
- Navigate Epic and other systems to retrieve and update patient information
- Call center experience or patient access experience required
- Strong communication and problem-solving skills
- Ability to handle sensitive patient information with professionalism
- Epic experience is a plus
- Reliable internet connection for remote work
This is a fully remote position with a leading organization in the healthcare industry. If you have a passion for helping patients and the experience to excel in this role, apply today!
Thank you,
Cassie Schacht
Project Manager - Healthcare Revenue Cycle
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
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