Remote Patient Service Representative

To support multiple ambulatory practices, the full-time Remote Patient Service Representative will manage inbound and outbound communications, handle patient inquiries, schedule appointments, and ensure accurate documentation while working from a secure home environment. Key responsibilities Communicate with patients and staff using various advanced communication tools to resolve inquiries professionally and empathetically Utilize a computerized scheduling system to manage patient appointments and provide detailed confirmations and instructions Document patient information accurately and assist in training new personnel under the direction of management Required qualifications High School diploma or GED is required Strong computer skills and knowledge of Microsoft Office applications Ability to explain complex healthcare issues with empathy Effective interpersonal skills to interact with diverse professionals in a team environment Experience using multiple communication tools, including phone, email, and online chats