Part-time
The primary focus of this position is to effectively support volunteers (Bigs) OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. The Community Based program matches youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities they are both interested in trying together. This position will call, email, text or meet in person with either the Big or the Little and their caregiver on a consistent basis to support in coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional. This position spends the majority of their time in outreach and communication (primarily calls, email, and text) with their caseload.
BBBSTC is seeking adaptable and enthusiastic individuals dedicated to delivering high-quality customer service and maintaining meticulous documentation. We are seeking candidates who are available during evening and weekend hours. In addition, this position will support and staff BBBS program events throughout the year to meet with participants. These events are scheduled in advance for planning purposes.
Location: Remote with expectation to attend at least two BBBS program events in Minneapolis, MN
Hiring Salary Range: $22.50 - $24.00/hour Starting rate will depend on your skills and demonstrated readiness for the role.
Hours per week: 10-20 hours - Primarily evenings and weekends. Flexible to your schedule and the needs of participants on your caseload.
Job Type: Variable Part Time, Non-Exempt
Supervisor: Manager of Volunteer Match Support or Manager of Family Match Support
Provide personalized support and case management to participants matched in the community-based mentoring program.
~Collaborate with 2-3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement. Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person.
~ During outreach with participants, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using the standards of practice established by BBBS.
~ Accurately document participant progress notes in the agency database in a timely manner.
~ Utilize technology to report, synthesize, and analyze data about the participant and match experience.
Connect participants with other staff, community resources, training opportunities, and referrals, as needed.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Represent BBBS well in the broader community.
Bachelor’s degree in social services or related field, or the following combination of experience in social work, counseling, social services, child development, or other related fields
Within 6 months of completing bachelor’s degree
AA degree and 4 years relevant work experience
No degree, 8 years of relevant work experience
At least 1 year of experience in assessment writing, case management and/or relationship development
If applying to work with volunteer participants - understanding of youth development and working with adult learners.
If applying to work with family participants - understanding of youth development, family dynamics, and trauma informed care.
Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work, ensuring that work is completed on time and with attention to quality and detail.
Excellent customer service and interpersonal skills.
Experience with handling confidential and sensitive information
Goal oriented, with a strong commitment to quality and results
Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor participants in this area.
Experience working with Salesforce CRM, highly preferred.
Must be available to work nights and weekends; Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.
We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.
Create and support mentoring relationships that ignite the power and promise of youth.
Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement
Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. This role does not include eligibility for health benefits, including medical, dental, and vision coverage.
Candidates can apply online via this link: All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.
Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.
To ensure you receive all emails related to your application process, please add the domains '@bigstwincities.This will help ensure that you don't miss any important communication regarding your application.
The primary focus of this position is to effectively support volunteers (Bigs) OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program. The Community Based program matches youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities they are both interested in trying together. This position will call, email, text or meet in person with either the Big or the Little and their caregiver on a consistent basis to support in coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional. This position spends the majority of their time in outreach and communication (primarily calls, email, and text) with their caseload.
BBBSTC is seeking adaptable and enthusiastic individuals dedicated to delivering high-quality customer service and maintaining meticulous documentation. We are seeking candidates who are available during evening and weekend hours. In addition, this position will support and staff BBBS program events throughout the year to meet with participants. These events are scheduled in advance for planning purposes.
Location: Remote with expectation to attend at least two BBBS program events in Minneapolis, MN
Hiring Salary Range: $22.50 - $24.00/hour Starting rate will depend on your skills and demonstrated readiness for the role.
Hours per week: 10-20 hours - Primarily evenings and weekends. Flexible to your schedule and the needs of participants on your caseload.
Job Type: Variable Part Time, Non-Exempt
Supervisor: Manager of Volunteer Match Support or Manager of Family Match Support
Provide personalized support and case management to participants matched in the community-based mentoring program.
~Collaborate with 2-3 other Match Support Coordinators to develop strategies to enhance match relationships and participant engagement. Conduct monthly outreach with assigned participants, utilizing various communication methods including phone, email, text, and/or in person.
~ During outreach with participants, assess the health of match relationships, focusing on child safety, relationship development, positive youth development, and participant satisfaction using the standards of practice established by BBBS.
~ Accurately document participant progress notes in the agency database in a timely manner.
~ Utilize technology to report, synthesize, and analyze data about the participant and match experience.
Connect participants with other staff, community resources, training opportunities, and referrals, as needed.
Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
Stay informed about community needs, resources, and networks.
Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
Represent BBBS well in the broader community.
Bachelor’s degree in social services or related field, or the following combination of experience in social work, counseling, social services, child development, or other related fields
Within 6 months of completing bachelor’s degree
AA degree and 4 years relevant work experience
No degree, 8 years of relevant work experience
At least 1 year of experience in assessment writing, case management and/or relationship development
If applying to work with volunteer participants - understanding of youth development and working with adult learners.
If applying to work with family participants - understanding of youth development, family dynamics, and trauma informed care.
Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work, ensuring that work is completed on time and with attention to quality and detail.
Excellent customer service and interpersonal skills.
Experience with handling confidential and sensitive information
Goal oriented, with a strong commitment to quality and results
Demonstrates a deep understanding of justice, equity, diversity, and inclusion principles and the ability to coach and mentor participants in this area.
Experience working with Salesforce CRM, highly preferred.
Must be available to work nights and weekends; Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.
We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.
Create and support mentoring relationships that ignite the power and promise of youth.
Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement
Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. This role does not include eligibility for health benefits, including medical, dental, and vision coverage.
Candidates can apply online via this link: All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.
Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.
To ensure you receive all emails related to your application process, please add the domains '@bigstwincities.This will help ensure that you don't miss any important communication regarding your application.
Remote Part Time Match Support Coordinator in minneapolis at Unknown Company
This position is listed as part time and able to be worked remotely.