Bold Penguin is seeking an Operational Support Specialist (OSS) Manager to lead the OSS team, ensure fast and accurate agent support, and maintain high standards across workflows. This role collaborates with CS, Compliance, Carrier Ops, Product, and Engineering to drive operational excellence and scale a seamless agent experience.
The OSS Manager will oversee real-time support, workflow health, and continuous improvement while maintaining a customer-first culture and strong escalation
#J-18808-LjbffrRemote OSS Manager Customer Success Leader in workfromhome at Unknown Company
This position is listed as full time and onsite.